Frequently Asked Questions (FAQ)

📦 Orders

How do I place an order?

Add the desired products to your cart, then follow the payment steps. You will receive a confirmation email after validation.

Can I modify or cancel my order?

You can modify or cancel your order within 24 hours of validation. After this time, please contact us promptly at v8m.092@gmail.com.

How do I track my order?

A tracking number is sent to you by email as soon as your order is shipped. You can track your package via the link provided in the email.

🚚 Delivery

What are the delivery times?

Delivery times vary depending on your destination:

• France: 7 to 15 business days
• Europe: 10 to 20 business days

Consult our Shipping Policy for more details.

Is delivery free?

Shipping costs are calculated at checkout. Free shipping offers may be available depending on current promotions.

Do you deliver outside of France?

Yes, we deliver throughout the European Union. For other destinations, please contact us.

🔄 Returns and Refunds

How do I return a product?

You have 14 days after receipt to return a product. Contact us at v8m.092@gmail.com to initiate the process. Consult our Returns Policy.

When will I be refunded?

Refunds are processed within 14 days of receiving the return, using the same payment method.

💳 Payment

What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express) via Shopify Payments, as well as other payment methods available at checkout.

Are my payments secure?

Yes, all payments are secured by SSL protocol and processed by Shopify Payments, which is PCI DSS certified.

📧 Contact

How can I contact customer service?

Visit our contact page or write to us at v8m.092@gmail.com. We respond within 24 to 48 business hours.